Australia

Warranty Procedures:

  • PLEASE NOTE: Name, Phone, Email and FULL ADDRESS are required for us to be able to process the warranty. Thermaltake will use your address for the sole purpose of returning goods. We will not add your address to mailing lists etc.

  • RMA with incomplete information will be rejected. 

  • Please read the full Thermaltake terms and conditions before you submit a warranty request. Submitting a warranty request implies you have read and agreed to the terms and conditions.
  • Check your product is within the warranty period, starting from your invoice date as well as product code etc. Thermaltake assumes no responsibility for items incorrectly returned to us and to get such items back you must pay for the freight costs.
  • Fill out the online RMA Form. It is your responsibility to ensure all fields are filled in correctly. Incorrect or incomplete details will lead to your warranty request being rejected.
  • You will be contacted by email advised of, a new RMA number and details on where to send the faulty part(s). Only send the part that is faulty, such as, if you have a fan from the case faulty then you would send only the fan and not the whole case.
  • Arrange the goods to be shipped out to us within 21 days of receiving an RMA number. If the RMA request exceeds 1 month with no items being returned, the request will be rejected.
  • Please send a copy of your invoice with the faulty parts. No invoice will cause the warranty to be rejected.
  • RA number provided must be written on the address label on parts being sent back to us.
  • Click here to view Product Warranty Periods

ONLINE WARRANTY IS FOR AUSTRALIAN CUSTOMERS ONLY. NEW ZEALAND CUSTOMERS PLEASE CONTACT PLACE OF PURCHASE.


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