Submit Warranty Request

To submit a warranty request, simply fill in your product details as well as a description detailing the fault of your warranty request.

  • PLEASE NOTE: a complete and accurate address must be provided. If you provide an incomplete address your RMA cannot be processed.
  • We cannot return items if you fail to provide a full address. Thermaltake will use your address for the sole purpose of returning goods.
  • A courier service is used to return goods. Please provide addresses which will have someone available to sign for goods, during appropriate business hours. A PO BOX is only acceptable for remote country locations where courier services do not cover.
  • Please note that the RMA number does not last forever, please try to return the item within 21 days. Once your RMA is over 21 days old and no item is returned to us, the request will sadly need to be cancelled.
  • Please read the full terms and conditions, before you submit a warranty request form.
  • Please allow the website a few minutes to send out an automated RMA email and number after pressing the SUBMIT button. Pressing the button twice will result in duplicated RMA requests.
  • Our product warranty requires customers to cover the costs involved in shipping items back to our factory for RMA. Thermaltake will cover the costs of sending the items(s) back to the customer.
First Name
Last Name
Place of Purchase
Date of Purchase
Proof of Purchase
Product Code * Fault Description * Serial #

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